GSME #24 :: Stupid Girl

social-media-asides

On Friday, I did something stupid, and paid the price by being soundly roasted to a crisp on Social media. What did I learn from this? Thing number one is that if you decide to start a fight, the benefits can initially appear more sensational than the personal trauma that results:

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At its peak, my self-destruction was garnering over 25% engagement. That’s the stuff of legends and ultimately, completely unsustainable. The only way you’ll keep that amount of interaction going is to reply to every thread until your eyes bleed and you’re down to zero followers. In fact, there were so many responses and retweets the entirety of my analytics went tits up for the whole of Friday. It was only when I checked this morning that the real numbers were revealed:

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The truth, in retrospect, is that engagement for the day was a modest 1.9% overall. 65k impressions means absolutely nothing, in the larger scheme of things, and tells me (if I needed to know already) that most people love to sit and watch other people having a fight. It is the same mentality that makes drivers slow down when there’s a road accident. That’s not what I started my journey for.

It is certainly never going to happen again.

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I know when I’m in trouble, and gut has always served me well in instances of drama. However, what I severely underestimated in this case was the responses of those with whom I interact. This is probably the most important lesson of all when ‘doing’ Social media: not everybody is your friend, and ‘business’ is something that some people don’t like to think you’re mixing with their pleasure. Someone asked me a while ago how you know who to trust and the reply has not changed since this entire journey began.

Everybody has the potential to destroy you whether you fuck up or not.

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What matters more in situations such as this is how you conduct yourself after the event. In my case, I issued a public apology on Sunday and wrote a blog post where I withdraw myself from making any contentious comments on the subject in public. This used to be my job, until I stopped writing about that particular game in order to concentrate on the Patreon. If there is a contentious opinion to express from now on, it will be posted on my Blog, where there’s a better chance of presenting my opinions with some depth. My job now, especially this week, is what should be taking priority.

Friday didn’t happen to get either views or attention, I just wanted to discuss an idea. This post however is capitalising on this spectacular failure as a basis for constructive criticism. If I wanted to use anyone as an example of how not to do Twitter, it would be me. I can’t say this won’t happen again, of course, because nobody is perfect.

I can say some very important lessons have been learnt and acted upon.

GSME #22 :: Too Much

social-media-asides

Apologies, it’s been a few weeks, and I’ve not been giving Social media the attention it once had, at least in terms of numbers. There’s a couple of reasons for this, and it is probably not a bad idea at this point to break those issues down. After what was eight months of pretty much concerted effort to improve my presence by artificial means, it became apparent at the start of September that this is largely pointless. My market is so niche it has proved really tough to sell to, and I need more experience at understanding Twitter’s advertising setup before any more cash is dropped. What I’ve learnt from three days has provided significant pause for thought.

Let’s break down what I was able to conclude from my brief flirtation with Twitter Advertising.

1. Too Much Noise

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So, I spent £26.04 before I called a halt to my campaign, because it was abundantly apparent that nobody cared about my post. Of those 9,325 impressions, not one resulted in a website interaction. Of course, I am as much to blame as anyone else for not making my ‘campaign’ attractive, but honestly I shouldn’t be selling myself anyway, its the work that matters. There is just too much noise on this platform for someone like me to get heard without having someone famous expound my ability, or a major magazine or publication picking me up. As I won’t sell myself? I’m effectively screwed.

However, there was some peripheral interest in the contents of my feed and yes, I’ve picked up a few followers in the process. However, I’m more likely to just luck out organically over time, because my ‘product’ is not something that can be conventionally sold. If I changed that, there would be more luck. I’m just not sure I want to just to take advantage of what Twitter can do.

2. Talking to Real Users

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Last month I went to some length to remove people I believed weren’t actual human beings from my feed. I’ve since seen a virtual halt to follower increase, based (one assumes) on the fact I refuse to deal with the bots. Ironically a lot of the people I know are human are far more annoying than any of the robots, who often post quite useful filler material for my feed on dull days. It just goes to show that not everything is as black and white as people would like.

I’ve reconciled myself to having to find alternate means of advertising in the next three months and getting ready to start again effectively in 2018.  It is no big deal, and I’m prepared to rethink lots of things to improve my chances. What I don’t want, however, is to compromise what I’m becoming just as a means to create an audience who isn’t human. Sorry robots, it is nothing personal I assure you.

3. Creating Content over Advertising

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There was an important epiphany after my advertising ‘investment’ and that’s that being a company of one person means that sometimes, it doesn’t matter that you’re not being read by tens of thousands of people. Right now I’ll take a regular, dedicated audience who care and whose names I can remember. I’ll spend some time working hard to build up a following and not expect everything to happen tomorrow. After that? We’ll see where things stand.

What is most apparent in the nine months since I began this journey goes back to a basic understanding, that true success isn’t necessarily years of hard work. Sure, that helps, but often it is the sparks of unexpected brilliance along the way which allow this to change the entire course of your journey. I need to stop worrying about trying to control everything, and let some of the unexpected be just that, good or bad.


With this in mind, as of next week, the GSME will be undergoing something of a redefinition in terms of scope and objectives…

GSME #20 :: New Shoes

social-media-asides

The more astute amongst you will have noticed that this site has changed appearance. It’s not a seismic shift by any means but… the header image is now different, there’s some stuff organised behind the scenes and (by the time you read this) there will be an archive area for all the Books of the Month we will be trailing and then writing about, plus poetry associated with each month. As we discussed last week, this is all wrapped around my acceptance that if I want to ‘sell’ a Patreon that revolves around the cerebral world of poems and non fiction, I need to be targetting this to people other than those currently following me.

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In the revolving bird feeder that is Social media, I already know that keeping up with trends matters rather a lot. Unfortunately, making my content right now is taking up far more time than I’d like, which is leaving the brain less than optimal for self-promotion. Therefore, the plan is to try and improve the site little by little until the end of the Summer Holidays, and then when I’m on my own again in early September (and therefore able to dedicate a bit more time to the promotional side of things.)  Therefore during month I want to try and up the Patreon subscription count from existing followers before I start trying to hook them from other places. That leaves the rest of August to trying to optimise myself effectively.

#lifegoals It can be done ✅

A post shared by AltChat (@alternativechat) on

I think that will be eminently doable under current timescales.

GSME #18 :: Wake Up

social-media-asides

This week’s cautionary tale has very little to do with reach and engagement, but instead is a warning. I’ve been considering ‘boosting’ some of my IoW Essays via Twitter’s own promotion feature, to see if there is any merit in extending my remit. That can’t be done until I have some actual content to promote, and as of tomorrow there will be three essays from which to choose. I’ve been waiting for this point to arrive, and whilst doing so I’ve been trying to find places where I could also hawk myself about without the need to shell out some cash. I’ve realised today that I should be very careful not simply with what I choose to promote, but also when that happens.

Someone needs to stop me posting anything unless I’m 100% awake.

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I’ve now made a complete fool of myself in several places over the last week, all by the simple expediency of posting before I was paying sufficient attention. That means, effectively, any communication with anyone before 9am BST is now off the cards. I need to have drunk at least one cup of tea, possibly several. Most importantly, if I wish to continue to communicate with those I do not know or who don’t follow me, I cannot say ANYTHING confrontational AT ALL. If I see summat I disagree or have an issue with?

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Social media might work best with brutal honesty, but sometimes it is better served with silence. Knowing when to say nothing at all is possibly the best life skill you ever learn. Whether it’s that bloke you know is trying to be genuine but just ends up sounding creepy, or the girl dealing with her breakup by making every tweet about how horrible her ex was… they don’t want to know the truth, your opinion, or indeed any point in between. What they need is the belief that the sanctity of Twitter allows them to shout into the void on this occasion and not get a reply. This is not the time for reminding them that they have 325 people who could all be listening, and getting mightily hacked off, or who disagree with their stance.

Most importantly of all: learn when to pick the battles, and understand that even with the best will and all the planning in the World, sometimes you’ll just screw it up regardless.

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Apart from shooting myself in the foot, it has been a pretty decent week, all told. Once I’ve done my first promotion, there’ll be stuff to report. Until then? I’m making sure I’m fully caffeinated at all times.

The results are already considerably better than when I wasn’t paying attention.

GSME #17 :: What’s my Name Again?

social-media-asides

Before we begin the regular weekly dissection of my engagement numbers, I feel duty bound to point out two things: you’ll see this post posted Tuesday, but the following tweets are dated Wednesday. That’s scheduling, folks, and why you should always check the HTML/headers of your webpages to ensure they’re not lying to you. The reason why I’m preceding all of this? Twitter have added some new, shiny filters to improve your browsing experience:

The first four have been with us a while, but the last two are new, and rather disturbing. Suddenly, you can stop listening to anybody else who might be bothering you, for whatever reason, just as long as they don’t follow you. It is obvious why this would appear attractive as a measure to stop trolling (as is the case with a new account) but just stop for a minute and think about the consequences. Click all of these options and BOOM you’ve created a virtual gated Community, where only you control what comes in and out. Now, initially that might sound great… but then stop and think about how much noise that will effectively remove. It doesn’t just filter out who you consider as the bad people, IT REMOVES EVERYBODY.

It won’t just be newcomers: you won’t be able to talk to a celebrity unless they unclick the option designed to protect them from pondscum like you. If an organisation wants to respond to your Tweet because their product sucks, you have to ensure you follow their feed for that to happen. However, this is nothing next to the horrible realisation that all you’ll ever hear are the people you choose to follow, on the assumption they then choose to follow you. Your gated utopia will be lovely though, right up to the point when someone fucks up royally, the whole thing falls apart, and you’re forced to put a Private lock on your account. In fact, the notion of privacy looks a bit lame now, because if you then refuse to listen to any dissent outside a carefully curated circle, you may as well just go back to Facebook.

The problem with filters, of course, is that there is no indicator at all if you’re being ignored or not. That’s why I’ll be blocking far more aggressively going forward, so that people can be very much aware I don’t listen to them for a reason. I’m not pretending to be supportive and open with one tweet, whilst filtering out all the grief I pick up as a result of the terrain on the side. Of course, nobody should have to suffer abuse and trolling, but if that really does bother you then lock your account and stop building an audience. Choose to walk this path right now and, like it or not, abuse is part of the package. I’m not saying that’s right, and it certainly isn’t fair, but just turning off all the noise is most definitely not your answer.


Now that rant’s over, let us look at how the push to increased engagement is going.

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This is the first time I’ve hit above 3% since the Experiment began, and all it took was a Poll on the other side of MMO verbal abuse to do it:

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There’s now no doubting that Polls are an easy, quick and free way of generating interest in your feed. Following this up with a blog discussing the results is also a decent way of making two days worth of content on the cheap, I won’t lie. I run a Tuesday poll to end Thursday, and then one to stretch from Friday to Monday.

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Overall, everything’s a bit more volatile with the polls in place, and what is really needed is a good dose of consistency. That’s the plan for the next few weeks, and I’ll have a more in-depth look at what’s planned next week.

GSME #16 :: Fix You

social-media-asides

As it transpires, I’m still not done with Social media faffing, and as this landscape is becoming increasingly significant in my understanding of the Internet generally, Tuesday will now be the day I return to this subject matter when warranted. For starters, it appears that Twitter’s analytics finally got fixed, and my effort to regenerate all corners of the social media presence is bearing fruit:

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I made an important connection late last week, and with that on top of now using Twitter polls to generate engagement and discussion, I’m getting some really interesting feedback from my existing audience. By inviting new people to think more about WHY they play games, or act as they do on Social media, I hope that some of them may have a interest in the Internet of Words project, based on my ability to demonstrate logical thinking and a decent attitude in my ‘personal’ account. I should probably state for the record it is never my intention to exploit anybody except myself. I don’t invent drama to generate clicks, I’m not here to upset people and create controversy. More often than not, that happens without me needing to do anything at all.

upanddownjune

The plan this last week has been simple: get people talking. Using monetary means to drive interest has not worked, buying follows and retweets doesn’t make people read my stuff. That means the next logical step is to ask people what does make them want to engage, and the Twitter polls are proving incredibly fruitful in that regard. However, that means having a good question to begin with, and being prepared to discuss the results without applying a bias to the outcome. This I can do well, it is one of my strengths, and two years worth of objective reporting on Warcraft suddenly stands me in good stead to do so.

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However, I’d be a big fat liar if I didn’t look at my monthly Contest tweets and know this is why I’m continuing to make progress. People love free shit and this remains the best money I spend each month. There’s no point trying to deny that this method does give results, but this then 100% relies on me keeping that audience. It is not like buying followers: every person is a living, breathing, unique entity that requires me to engage them. My biggest issue since after my operation has been to do that. Now I have some traction and ideas to throw into the mix? I can work on increasing my 149 engagements. That’s nothing by the way, a pinprick when stuck net to the average viral tweet. I’m not about to become a Global superstar any time soon, and thank fuck for that.

Where I am right now and how things are going is suiting me just fine.

GSME #12 :: Everybody’s Changing

social-media-asides

It’s been a few weeks away from the Experiment, what with operations and the like, but I’ve not forgotten the task in hand… except some rather important things have changed since the last time we looked at stats. They are nothing to do with me, and everything around how Twitter itself does business, and they have had a significant affect on the client’s reporting tools at a basic level.

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I knew this blog post on the 17th was coming well before it arrived. The standard infographic data stopped working for a few days beforehand. Tweets would not register any hits, the real-time reporting went tits up and some key figures were royally screwed.

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As you can see, I didn’t gain 3389 followers this month, but for some reason this is is how the details on my account have been ‘reset.’ You can work out when that was: that dip in followers corresponds in the 55% and 47% dip in profile visits and mentions. Something major happened mid month that (I suspect) may also have removed a lot of bot accounts and automated followers, as the number of random new people I used to get as a result of using hashtags in posts has effectively vanished overnight. The meat of the Twitter blog is however far more concerning: focussing on advertising data, syncing accounts across devices and effectively tailoring your ‘advertising’ experience if you don’t have the good sense to opt out.

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The reality of my engagements over the last couple of weeks is that, like it or not, I’ve just not been trying that hard. Mostly that’s been because of recovery from my operation: there was also a Tweet last week that acted as a salutatory reminder that reach is not everything. I made a comment on a message by Duncan Jones (@ManMadeMoon) which he then subsequently retweeted. He justifiably commands a massive online audience, but getting them to interact?

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So I manage 38k views, and only 17k of those are self-generated. The rest are that one tweet, that garnered a less than 1% engagement rate. I can’t even be confident that these numbers are correct, considering that I didn’t do anything last week, according to my metrics. Until there’s confidence that what I’m seeing is in fact correct, it is probably an idea to not place too much store in what I’m presented.

It’s fine, there’s plenty to do in the meantime instead, including addressing a significant issue with a tool I was beginning to enjoy using:

CoPromote has been broken since April 29th, and the last active tweet from the company was on May 13th. If I were a betting woman I’d say that that interruption I saw happen pretty much put pay for good to this form of promotion, which made money that should really by rights should have been Twitter’s to begin with. It reminds me to go and see if my credit card was charged for May, and if it was to make sure that before June that amount is denied. I’m betting that we’ve seen the last of this Company, and that other such ventures will be quietly yet firmly shut down by Twitter going forward.

It means, starting in June, that there’ll need to be some serious consideration on how I use Social media for effective promotion.

GSME #11 :: Personal Jesus

social-media-asides

I should apologise for being a couple of days late with the Guide, but as history can show this as being Monday when it is in fact Wednesday, I doubt there’s too much of a fuss to be caused anyway. Health issues have inevitably derailed my progress, but they’re also a powerful means of driving social media. If you didn’t know already, drama generates interest.

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Let’s be honest here: I’d rather not have all this fuss and bother right before one of the most important periods of my life, but the Universe does like to mess with your head at the most inopportune of moments. Therefore, my views last week were exclusively driven by the fact I’ve become my own news story, like it or not. I could choose to read these figures in an number of ways, but at this point I’d just like to think that more people than normal care about my welfare, and that’s where we’ll stop. The better news, if we look at the graph on the right, is that I’m keeping close to exceeding a 2% engagement rate.

How am doing that is part of a structured change to my Tweeting habits.

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This Tweet has a picture, from my phone, of me waiting in the Hospital to see my surgeon on Monday night. If I’d have posted it *without* the picture it would have received less interest, because what the image does is make this less about having a conversation. The image, like it or not, draws you into my story. That’s why SnapChat and Instagram are as immensely useful and compulsive as they undoubtedly are as tools for generating traffic: the brain, in most cases, reacts more favourably to visual stimulus. This means that if I post something with a GIF attached, more people will read it, as is the case with a screenshot or a photograph. Once upon a time mobile download limits might restrict this as useful, but as WiFi becomes de rigeur and mobile devices become portable newspapers and magazines as well as gaming rigs… use more pictures.

surgeon

On the flip side, one well worded, concise and honest tweet is worth an entire blog post.

Picture + personal affirmation, in this case, results in a 9.3% engagement rate, if you didn’t believe me when I said that pictures sell. On the flip side however, being overly personal can turn people off. There’s the individual on my feed for instance who’s almost permanently ragging on their ex-partner for being horrible, and although there is a continued measure of sympathy for the situation, that person does go on Mute when it all gets too much. As is the case with life, balance is everything.

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Finally, you don’t need pictures, a personal dilemma or the end of the World to engage an audience. With the right words, a bit of thought and some planning, you can use Twitter to write blog posts, by ‘threading’ a series of tweets together with an appropriate picture at the top. This method of communication is proving increasingly useful for me, and I’ll be making the most of the format going forward. This week, there’s not much else to report really, and with an operation scheduled for the 16th, it will be a little quiet around these parts on Monday anyway.

Time to go practice what we’ve learnt and be ready to start again once all this drama is over.

GSME #9 :: Talk to Me

social-media-asides

This week, it must be said, has the potential to be a game-changer.

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My numbers are down overall for the week, which is due to one thing alone: I didn’t do the work. Instead there’s been a phenomenal amount of back end work, which will continue I fancy for the next four weeks, as I organise and put in place all the parts of the disparate puzzle that will become the Internet of Words. I’ve made the decision to have a separate Twitter account for that ‘brand’, away from what is being done here, because the subject matters are so very different: it is only where the two worlds meet here that the overlap will be noticeable. I’m looking at separate tools for that account’s potential growth, but for now we’ll focus on what happens here in the ext seven days. As you can see, I’ve quietly tipped into another multiple of 100 this morning. What I’m more interested in is the 6% increase in mentions, and the fact I’ve got some idea now of what is effectively doable in terms of long-term engagement.

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The plan therefore this week is to stay above 2% engagement and to try and work towards 3%. Next week I plan to make my own graph of how engagement has panned out in the last ten weeks, as that’s a reasonable time frame to show how effort relates to result. The way to keep that number high is to lay off the unscheduled ranting (which I’m getting progressively better at, it must be said) and focus on content people like: pictures, useful articles, insights on my life. I successfully scheduled from WordPress this morning, and have reactivated Hootsuite after an absence.

I’m paying for it, so I may as well use it, and it is proving already quite useful for showing up the holes in my social media ‘strategy.’ That means that this week’s maintenance task, like it or not, is to go redesign a bunch of effectively dilapidated Google+ pages to make sure that niche is covered come Patreon launch. I also have a Post-It note with ‘Pinterest’ on it for my art projects, plus the visual side of the project which is also going to be featured via Instagram and Flickr.

Needless to say, this morning my brain hurts.

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If I can get all this right, I’m hitting large areas of effectively undiscovered audience with a concerted effort. My CoPromote 500k reach is sitting freshly delivered for April too, and that means that tomorrow there’ll be a post here with some mission goals and a Call to Action, which I hope to repeat on the Facebook page. I’ll consider it a success that I get one person to be interested at present, especially when there’s effectively nothing to promote until June 1st. The key, of course, is to build interest in an engaging and attractive manner.

If I can get everything to mesh together effectively, who knows what I might be capable of achieving.

GSME #2 :: Look at Me

Three weeks in, and my Experiment’s not going badly at all. Let’s take a look at the numbers, shall we?

Last Week’s Standings

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Yesterday was a bust, but I think I can be allowed the odd day ‘off’ now and again, especially as it serves as a decent contrast to what came before. New contests were posted March 1st yet the higher engagement occurs on the days afterwards. My feed takes a while to pick up interest, which has historically always been true:at this point I’d also like to show total numbers for the first 6 days of March, which we’ll also use as a yardstick going forward.

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The -8 is important here for a reason: I removed people last week, and some drama ensued. Going forward, I intend to stick at a 900 follower ‘ceiling’ and won’t be looking at engaging anyone else without a compelling reason for doing so. What I am also seeing is a gradual disappearance of a number of long term followers, who aren’t happy that I’ve diversifying interests. They followed me just for Warcraft, and if I start talking about something else…? I’m used to this reasoning that people give, but the fact does remain that if you initially sell yourself as one thing and then turn into another, some of your followers will genuinely lose interest. This just makes me determined to work harder and see if I can build a more general audience based on output.

That means today I want to talk about increasing engagement: how you get people to read tweets, become interested in you as a ‘brand’ and produce content that isn’t just a recycled set of motivational quotes and you moaning about a bad day. It also means we’ll be setting a  second objective on the ‘To Do’ List: we’re not just aiming for 20k hits a day, now we’re looking for a MINIMUM of 5% engagement on each Tweet published. To make that happen? There’s some work to do, but I have some basic pointers for decent returns going forward:

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Pictures engage more than just words

The problem with a daily stream of content is that sometimes you just don’t have the time (or indeed inclination) to make the effort. The fact remains however that if I spend a minute taking a picture and then post that with text? People are more interested. However, my love of the animated .GIF only does so much to enhance this, as many people who access my content via mobiles have only so much data allowance, and so there should not be a desire to just stick one with every 140 characters. It means less random stream of consciousness posting, consideration of what goes in every tweet, and planning of long-term projects to make the most of the engagement I can get.

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Putting yourself front and centre

The biggest single surge of views + engagement last week, by quite some way, was when I broke anonymity and started selling me as myself, and not a ‘handle.’ The ‘alt’ is a major part of what I am: its on business cards, after all, and when I publish articles going forward I intend for a real name to be on all of them. Doing this inevitably opens me up to all sorts of potential issues, but as I’m a big girl now, the trick is to make sure that what gets used and said will always stand up to criticism. That means that drunk tweeting is a thing of the past (sorry those of you who enjoyed the last bout) but I’ve seen how potentially dangerous THAT can be. It also means you might see more pot-plant throwing going forward. If I’m getting frustrated with online stupidity, instead of sub-tweeting and filling my feed with drama? You’ll get this instead:

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Picking topics that your Audience enjoy

What caused a 17.2% surge of interest late week for me? This picture did:

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You don’t even need actual flesh, often the hint of it is enough to get everybody all riled up, and if you don’t know Sex Sells by now then you clearly have not been paying attention. This is however a pretty dodgy avenue to make a living on going forward… but, having said that, I have a few ideas around the topic, like this post on why you never see male pornbots selling women a good time. In more general terms however this proves that I should and will still be talking Warcraft/gaming, perhaps more than I have been of late, because the majority of my audience are receptive. However, other subjects are not off the table: food, media, photography and fitness all have interest, and I can do all of those now pretty much with my eyes closed.


That means, starting today, I’m aiming to make things matter whenever I press ‘Tweet’

Let’s see how well we can do by this time next week 😀